TREC Standards & Enforcement Services Division

The TREC Standards & Enforcement Services (TREC SES) Division ensures that consumers are protected by providing timely, fair and consistent enforcement of The Real Estate License Act, Rules of the Commission, Chapter 1102 of the Texas Occupations Code regarding Real Estate Inspectors, the Texas Timeshare Act, and the Residential Service Company Act. TREC SES staff also implements standards for and reviews applications for licensure and determinations of moral character to assess the honesty, integrity and trustworthiness of applicants, and oversees the sanctions of licensees who have violated various legal requirements. The division has 32 staff.

TREC SES handles a high volume of signed written complaints from the public and licensees concerning alleged violations. While most complaints relate to the purchase, lease or inspection of a home, they may also include charges ranging from misleading advertising to unlicensed activity. Once it is determined that the complaint is within the agency’s jurisdiction, the licensee will be notified, given an opportunity to respond, and the complaint is investigated. For those complaints where evidence suggests a violation has occurred, attempts will first be made to resolve the complaint through alternative dispute resolution (ADR) methods, such as informal settlement discussions or mediation. When ADR is not effective or appropriate, TREC SES will pursue formal disciplinary action and a hearing will be set at the State Office of Administrative Hearings.

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