Reception & Communication Services Division

The Reception & Communications Services (RCS) Division is the agency’s centralized customer service department. As such, it is the primary point of contact for all telephone, e-mail, and walk-in inquiries. Additionally, RCS handles all website customer survey responses for the agency.

RCS answers all local lines for the Commission and the Board, and is available weekdays from 7:00 a.m.-6:00 p.m. Staff are carefully trained and kept up to date on TREC and TALCB laws, rules, policies, procedures, forms, and processes. Furthermore, all division staff have access to the agency’s licensee database and assist callers with information on the status of their applications, education requirements, etc. RCS also helps callers navigate the agency’s websites and download specific forms, information and data files. The walk-in reception area is staffed weekdays from 8:00 a.m.-5:00 p.m. and staff is available to serve the public directly with any inquiries and offer additional assistance on the agency’s reception area computers.

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